Contact Center Agent-Bahrain
We are seeking call center agents to work in an exciting and fun environment in Seef area. The following is a must:
- Must be Bahraini National
- Must be University Graduate
- Respond to customer queries over the telephone, email, social media and web chat.
- Provide personalized customer service at the highest level
- Take ownership for resolving customers’ queries promptly and efficiently providing customers with a solution in accordance with the client’s processes and procedures.
- Provide concise, accurate, complete and informative responses to the customer.
- Complete fraud prevention checks
- Follow agreed and other appropriate troubleshooting processes or scripts as directed to ensure correct diagnosis and appropriate resolution
- Gather and document appropriate information relevant to the investigation and resolution of customers query or issue, and escalate if necessary.
- Maintain an up-to-date level of product and procedural knowledge and proactively seek out information, where required.
- Contribute positively towards the achievement of performance targets by selling, upselling and cross selling clients products and services.
- Maintain target levels of productivity and performance, as outlined by the team leader in relation to performance metrics e.g. quality scores, attendance and punctuality, resolution rate, customer satisfaction and average handling times, etc.
- Support a good team and working environment through assisting fellow employees and participate constructively in team meetings
- Feedback any call trends to their team leader immediately once identified.
- Log customers’ interaction into the system and ensure the customers’ queries/issues are logged and addressed, or forwarded to the concerned department/queue if not resolved
- Record and maintain prospects details and reports as required.
- Assist in the response to any client emergency or major operational disruption
- University Graduate
- Good communication Skills
- Adherence to shift schedules
- Shifts available across 24x7
- Performance based incentives
- Free parking
- Fun and family like workplace
- Located in Seef, close to public transportation, restaurants, malls and markets.